Privacy Policy
Last updated: July 2026
Big Baby Balloon ("we", "us", "our") operates the website bigbabyballoon.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
1. Information We Collect
We collect the information you provide directly to us, such as when you:
- Fill out a contact or enquiry form
- Send us a message on WhatsApp
- Call our customer support number
- Place an order for balloon decoration services
This may include your name, phone number, email address, event date, venue address and any other details you share with us to fulfil your booking.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate and maintain our decoration services
- Communicate with you about bookings, deliveries and customer support
- Improve our website, products and customer experience
- Send you promotional messages (only if you have opted in)
3. WhatsApp Communications
By contacting us on WhatsApp you consent to receive service-related messages from us on that number. You can opt out at any time by replying STOP.
4. Cookies
Our website may use minimal cookies for session management and analytics. You can disable cookies in your browser settings; some parts of the site may not function correctly as a result.
5. Data Sharing
We do not sell, trade or otherwise transfer your personally identifiable information to third parties. We may share information only with trusted delivery partners and payment processors as required to fulfil your booking.
6. Data Security
We take reasonable precautions to protect your information. However, no method of transmission over the Internet is 100% secure and we cannot guarantee absolute security.
7. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by emailing us at the address listed on our Contact page.
8. Children's Privacy
Our Service is not directed to anyone under the age of 13. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us via the details on our Contact page.
