Refund Policy
Last updated: July 2026
Because our products are custom, perishable balloon decorations prepared specifically for your event, we follow the refund policy outlined below.
1. Cancellation by the Customer
- 100% refund if you cancel 48 hours or more before the scheduled setup time.
- 50% refund if you cancel between 24 and 48 hours before the scheduled setup time.
- No refund if you cancel less than 24 hours before the scheduled setup time, as materials and decorator slots have already been allocated.
2. Cancellation by Us
In the rare event we must cancel your booking due to unforeseen circumstances (extreme weather, safety issues, material unavailability), you will receive a full refund or a free rebooking on an alternate date of your choice.
3. Quality Issues
If you are unhappy with the quality of our decoration, please notify us within 2 hours of setup completion with photographs. We will assess the issue and offer one of the following:
- Free re-decoration of the affected area
- Partial refund based on the affected component
- Full refund in case of complete dissatisfaction
4. Non-Refundable Items
- Customised balloons with personalised text or photos once production has begun.
- Add-ons such as helium refills after delivery.
- Delivery charges (if applicable) once the decorator has travelled to your venue.
5. Refund Timeline
Approved refunds are processed within 5-7 business days via the original payment method.
6. Contact
To request a refund, please message us on WhatsApp or email us within the timelines mentioned above.
